Website Terms and Conditions

New Eyes Optometrists

These Terms and Conditions govern your use of this website operated by New Eyes Optometrists (“we”, “our”, “us”). By accessing or using this website, you agree to comply with these Terms and Conditions.

If you do not agree, you must not use this website.

1. Use of Website

This website is provided for general information and booking purposes relating to our optometry services.

You agree to use this website lawfully and not to:

• Engage in unlawful, fraudulent or harmful activity
• Attempt to gain unauthorised access to our systems
• Interfere with website security or functionality
• Upload malicious code or harmful material

We may suspend or restrict access if these Terms are breached.

2. Medical Disclaimer

Information on this website is general in nature and does not constitute medical advice.

Optometry advice is provided only during a consultation. You should not rely solely on website content for diagnosis or treatment decisions.

If you are experiencing urgent eye symptoms, seek immediate medical care.

3. Bookings and Online Forms

When submitting information through booking forms or contact forms:

• You warrant that the information provided is accurate and complete.
• You consent to us collecting and handling your personal information in accordance with our Privacy Policy.
• Submission of a booking request does not guarantee an appointment until confirmed by us.

4. Privacy and Personal Information

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using this website, you acknowledge that:

• Personal information may be collected through forms, bookings and analytics tools.
• Health information provided through this website or during consultations is considered sensitive information and is handled with additional protections.
• We may use third-party providers (such as booking systems, IT services and payment processors) to support our operations.

For full details, refer to our Privacy Policy.

5. Payments

Payments for services or products may be processed through secure third-party payment providers.

We do not store full credit card details on our website servers.

While we take reasonable steps to ensure secure processing, we cannot guarantee the absolute security of data transmitted online.

6. Intellectual Property

All content on this website, including text, graphics, logos and images, is owned by or licensed to New Eyes Optometrists unless otherwise stated.

You must not reproduce, distribute or modify website content without prior written consent.

7. Third-Party Links

This website may contain links to external websites. We do not control and are not responsible for the content, privacy practices or terms of those websites.

You access third-party websites at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law:

• We exclude liability for any loss or damage arising from use of this website.
• We do not guarantee that the website will be uninterrupted, error-free or free from viruses.
• Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law, including guarantees that cannot lawfully be excluded.

9. Website Availability

We may modify, suspend or discontinue any part of the website at any time without notice.

We are not liable for any temporary unavailability.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

In the event of an eligible data breach, we will comply with the Notifiable Data Breaches scheme under the Privacy Act.

11. Marketing Communications

If you provide your contact details, you consent to receiving communications from us in accordance with the Spam Act 2003 (Cth). You may opt out at any time.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of the courts of New South Wales.